Trust
How Xeaura keeps what you rely on running.
Hosting, security, backups, monitoring, support, and ownership — stated plainly, and backed by the terms in our published service agreement.
01 / Infrastructure & Security
Hosted, patched, and watched.
- Hosting
- Client websites are hosted on Xeaura's own managed infrastructure (terms 9.1).
- Security updates
- Security monitoring, and security updates applied to each site's platform and dependencies (terms 1.2, 6.1).
- Monitoring
- Uptime and performance monitoring on every managed site, with a summary available on request (terms 1.2). Xeaura Operator adds monitoring of forms, lead flow, and search visibility.
- Xeaura's own systems
- xeaura.com and the Xeaura portal run over HTTPS with strict security headers, and sign-ins and forms are rate-limited against abuse.
02 / Backups & Continuity
Built so a bad day isn't a lost business.
- Daily backups
- Automated daily backups, kept for 30 days (terms 1.2, 6.1).
- Your domain is yours
- Your domain is registered in your name and stays yours regardless of cancellation, whether you bought it yourself or through Xeaura. Xeaura never claims domain ownership (terms 5.7 and 8.5).
- Accounts in your name
- Where practical, third-party accounts — domain registrar, business email, payment processor — are created in your name, with Xeaura given access (terms 8.2).
- If you ever leave
- Your own content is provided on request within 30 days of cancellation, and a one-time buyout lets you take the website itself with you: $1,499, falling with every month you pay, and $0 after 12 months (terms 4.3–4.4).
03 / Reliability & Support
Clear commitments, not vague promises.
- Support hours
- Monday–Friday, 9am–5pm Pacific Time, by email at support@xeaura.com (terms 7.2, 7.5).
- Response times
- Standard requests get a response within 1 business day. A site that's down or a suspected security breach gets a response within 4 hours during business hours (terms 7.3–7.4).
- Availability
- Xeaura targets high availability but doesn't promise a specific uptime percentage on standard plans (terms 9.2). Maintenance is scheduled outside your known peak hours where possible (terms 9.3).
- Honest about results
- No guaranteed rankings, traffic, or sales — ever (terms 12.7).
04 / Privacy & Accountability
Your information, handled carefully.
- Data handling
- Personal data processed on your behalf, like contact-form submissions, is handled responsibly and only as needed to provide the service (terms 12.4).
- Confidentiality
- Both sides keep each other's non-public business information confidential (terms 12.5).
- Approval and audit trail
- With Xeaura Operator, changes customers would see wait for your approval, and changes are recorded — what changed, when, and who approved it.
- Privacy policy
- How Xeaura handles information collected through its own site is set out in our privacy policy.
05 / For Organizations
Need more than the standard terms?
Enterprise engagements are covered by their own written agreement. If your organization needs a security review, specific data-handling terms, or documentation for your IT team, raise it in your Enterprise conversation or at enterprise@xeaura.com.
The full terms are in our service agreement. See also Xeaura Enterprise.
Get Started
Questions about security or reliability?
Ask us anything before you commit. Organizations can request an Enterprise conversation; everyone else can email contact@xeaura.com.